For independent, boutique and city hotels
In a hotel money gets lost between systems: a restaurant charge that never reaches the folio, a group request nobody answered in time, a room that could have been sold with an upgrade and was not offered.
Hotel
Schedule
01 / 057:00
The cleaning plan is suggested from expected occupancy; the manager confirms it.
Waiting for your approval
Quote for a group of 30 rooms
On real availability for the dates
02 / 0511:00
Each request gets a quote built on real availability for your sales team to review.
Waiting for your approval
Offer a room upgrade before arrival
Guests with bookings next week
03 / 0514:00
Guests with a booking are offered an upgrade or an extra before arrival, under your rules and rates.
Spotted by the Shadows
Charges that never reach the folio
04 / 0520:00
Signed charges are crossed with the folios in the hotel system.
Alert
Night exception: charge without a room
Restaurant consumption never reached the folio
Review before check-out
05 / 052:00
Exceptions reach the auditor with their evidence; nothing is changed or charged without their sign-off.
Hotel
Front desk, restaurant, housekeeping and reservations use different tools, and hardly anyone crosses it all before close or the night audit.
A company asks for a quote for an event and the reply takes so long they book elsewhere. The Shadows list each request with its arrival time and reply time.
Higher-category rooms sit empty while guests arrive on a low rate with no offer. The Shadows cross bookings and availability to see which upgrades were possible.
Bookings secured by a card that did not arrive and nobody applied the charge that was due. The Shadows compare no-show reservations against the charges actually applied.
Restaurant, minibar or other service charges that are never posted to the room. The Shadows cross signed POS charges against the folios in the property system.
What Adren does
What we usually build first for a business like yours:
AlertFeatured
Every hour it crosses the property system with the points of sale (and, if you have them, data like door locks or energy as context) and prepares exceptions with a trail; the audit team verifies before a folio is changed or a charge made.
Alert
Night exception: charge without a room
Restaurant consumption never reached the folio
Review before check-out
With your approval
Answers group requests with a quote built on real availability, for your sales team to review and send.
Waiting for your approval
Quote for a group of 30 rooms
On real availability for the dates
With your approval
Proposes authorized upgrades and extras to guests with a booking before they arrive, and you set the rules and rates.
Waiting for your approval
Offer a room upgrade before arrival
Guests with bookings next week
Schedule
Suggests the cleaning and shift plan from expected occupancy, and the manager confirms it.
Schedule
Conversation
Answers guests' common questions in their own language and hands anything it cannot resolve to a person.
Do you have a late check-out?
Yes, until 2:00 PM subject to availability. Request it?
Yes please
Requested. A front desk colleague will confirm it
Ask Adren
Type the question the way you'd ask your manager. Adren answers with what it saw in your operation and what it proposes; the decision is yours.
YouWhat differences were there last night between the front desk and the restaurant?
I crossed the property system with the points of sale and left the night's exceptions ready for you to review. No charge is changed without your approval.
How it works
The Shadows read your property system, points of sale and spreadsheets in read-only mode, the Company Brief quantifies unposted folios and lost sales, agents propose and your team approves before anything is charged or changed.
Read your operation, read-only. They change nothing.
The map of your business and where the money goes.
Act with your approval. You decide what turns on.
We measure, adjust and look after it every month.
With what you already use
Shadows, read-only
Read the way you keep it today.
You approve every action.
Contactless
Your guests carry their phone; their passes can live there too.
NFC passes in Apple Wallet and Google Wallet, on iOS and Android. No app to install. We set it up for your business.
Powered by Alara Technologies
Gym, pool or terrace, opened with a tap.
Their stay pass in the wallet from check-in.
Every stay adds to their loyalty card.
Made to measure
We start with one interface and one revenue center, validate against past closes and only then operate live. A small hotel with a front desk and a spreadsheet does not get the same as a chain with several properties, in-house restaurants and a sales department.
Packages
All three are made to measure. They differ by size and complexity, not by a fixed list of features.
1 business
One business · your ERP and systems included
For a small hotel we usually switch on the revenue agent with pre-arrival upsell and the WhatsApp concierge.
Several locations
Several locations or more complex processes
For a mid-size hotel or several properties we add the groups seller and housekeeping and staffing from forecast.
The whole operation
The complete operating system
For a chain: the continuous night auditor and the complete system, with agents trained on your processes.
What we measure
Measured from your own baseline. It is not a promised result.
The reservations and folio system and the restaurant or bar points of sale. With that, charges can be reconciled; door locks, energy and others are added later, only if they help you.
No. The agent prepares the exception with its evidence and the night audit verifies ownership, duplicates and authorization before a folio is changed or anything is charged.
No. It connects to the one you use, or to your spreadsheets if that is what you have today. What goes away is the manual close review and the crossing of reports.
See Adren working in your business
For independent, boutique and city hotels