For carriers, warehouses and logistics operators
In a logistics operation money escapes in the small things: the detention and handling that were done and not billed, the extra storage lent out, the spot quote nobody answered in time.
Logistics & 3PL
Today's list
01 / 057:00
Adren asks drivers on the road for their status and logs the answers; your dispatchers only handle exceptions.
Quote a trip Monterrey to Puebla, 1 dry box
What loading date and weight?
Thursday, 18 tons
Rate ready for your team to validate.
02 / 0510:00
It reads the request, asks for what is missing and leaves the rate ready for your validation.
Spotted by the Shadows
Stopped units nobody chases
03 / 0514:00
It logs the incident and alerts the dispatcher to decide, before the customer's complaint arrives.
Spotted by the Shadows
Detention, handling and storage not billed
04 / 0517:00
It crosses what was performed with the rate sheet and prepares the detention and handling charge for finance to validate.
Alert
Customer 2 dropped volume against its history
Probable cause: switched carriers
Propose a sales visit
05 / 0519:00
It flags customers whose monthly volume dropped against their own history.
Logistics & 3PL
Meanwhile your dispatcher spends the day calling drivers to find out where each unit is, and a large customer starts moving less freight without anyone seeing it.
A rate request arrives by email or message and gets answered late or not at all. The Shadows read those requests, read-only, and measure how long each answer took.
Services that sit in the operations records and never reach the invoice. The Shadows cross the services performed with each contract's rate sheet.
A customer who moved a certain volume every month starts moving less and nobody finds out until they leave. The Shadows compare each account's monthly volume with its own history.
A unit stuck and a dispatcher who learns about it from the customer's complaint. The Shadows log the incidents and how long each took to be handled.
What Adren does
What we usually build first for a business like yours:
AlertFeatured
It compares each customer's monthly volume against its history and, when it drops, proposes a sales visit with the probable cause; you decide whether to go.
Alert
Customer 2 dropped volume against its history
Probable cause: switched carriers
Propose a sales visit
Conversation
It reads the quote request, asks for the missing details and leaves the rate ready for your validation.
Quote a trip Monterrey to Puebla, 1 dry box
What loading date and weight?
Thursday, 18 tons
Rate ready for your team to validate.
Today's list
It contacts drivers on the road to confirm status and records their answers, so your operators do not have to make every call.
Today's list
With your approval
It detects executed services that were not invoiced and prepares the charges with their calculation; operations confirms execution and finance validates before issuing.
Waiting for your approval
Charge detention on the Puebla trip
Unloading wait longer than agreed
Today's list
It follows up on each customer's balance at the tone and pace that account calls for; you approve the delicate cases.
Today's list
Ask Adren
Type the question the way you'd ask your manager. Adren answers with what it saw in your operation and what it proposes; the decision is yours.
YouWhich services did we perform this month that were not billed?
I found detentions and handling jobs that were executed but never reached an invoice. I prepared the charges with their calculation; operations confirms and finance validates before issuing.
How it works
The Shadows read your operations records, rate sheet, invoices and emails, read-only; the Company Brief crosses what was executed against what was billed and shows accounts that dropped volume; then the agents act with your approval and Monthly Care measures what was collected with evidence for every line.
Read your operation, read-only. They change nothing.
The map of your business and where the money goes.
Act with your approval. You decide what turns on.
We measure, adjust and look after it every month.
With what you already use
Shadows, read-only
Read the way you keep it today.
You approve every action.
Contactless
Warehouse access and driver IDs, on the phone.
NFC passes in Apple Wallet and Google Wallet, on iOS and Android. No app to install. We set it up for your business.
Powered by Alara Technologies
Drivers and staff enter the yard or warehouse with a tap.
Their company ID, always on their phone.
Made to measure
What gets turned on depends on what you handle, your rate sheet and how many sites you run. A small carrier with one warehouse and a spreadsheet does not get the same setup as an operator with several warehouses, customs and a department for each process.
Packages
All three are made to measure. They differ by size and complexity, not by a fixed list of features.
1 business
One business · your ERP and systems included
For an operation with one site, we would usually start with the spot quoter, the driver check-caller and the collector by account.
Several locations
Several locations or more complex processes
For several sites, we add the unbilled-accessorials biller and the cooling-account radar.
The whole operation
The complete operating system
For large operators, the complete system: customs, rates and one agent per department, trained on your own processes.
What we measure
Measured from your own baseline. It is not a promised result.
With your contract. The Company Brief proposes line items with a calculation that can be reproduced, but not every wait is a charge: operations confirms the service was executed and that the cause was not yours, and finance validates before anything is issued or disputed.
No. You define who it contacts, with which message and in what situations. It records what they answer and alerts your operator when something is out of the ordinary, so the operator decides.
They stay. Adren reads your operations system, your rate sheet and your spreadsheets, and works on top. Your operators keep entering data where they already do.
See Adren working in your business
For carriers, warehouses and logistics operators