For air conditioning, heating and refrigeration companies
In HVAC the heat rules: when the temperature climbs the phone never stops, and the call you do not answer goes to a competitor.
HVAC
My mini-split drips and it's very hot here
Sorry to hear that. Brand of the unit and address?
Brand X, downtown
Visit available tomorrow morning. The coordinator confirms.
01 / 057:00
Overnight requests already have the unit's details and a proposed time slot; your coordinator confirms.
Spotted by the Shadows
Calls nobody answered
02 / 0510:00
While your technician works, Adren answers calls and messages and asks for the unit's details.
Waiting for your approval
Offer a maintenance plan after the repair
The customer has a unit several years old
03 / 0513:00
It prepares a maintenance-plan offer for that customer and you approve it.
Schedule
04 / 0516:00
It proposes which technician takes each visit by skill and zone, to avoid double trips.
Waiting for your approval
Claim a compressor warranty from the manufacturer
Part replaced within the warranty period
05 / 0519:00
It builds the file for the manufacturer and your coordinator reviews it before it is sent.
HVAC
After the visit, the repair stays a repair instead of becoming a maintenance contract; the technician crosses town twice in one day because the schedule was built in order of arrival, and parts replaced under warranty never get claimed from the manufacturer.
In peak season the phone rings while the technician is on a roof and nobody picks up. The Shadows count, read-only, the calls and messages left unanswered and at what hour.
The customer was happy, but nobody offered a maintenance plan. The Shadows cross your services with current contracts to see which customers have none.
A technician crosses town twice in one day because the schedule was built that way. The Shadows compare visits with zone and travel time.
The part was replaced under warranty and nobody filed the claim, or a part was used that never made it onto the work order. The Shadows cross orders, parts and manufacturer claims.
What Adren does
What we usually build first for a business like yours:
With your approvalFeatured
It detects parts replaced under warranty, builds the file for the manufacturer and follows up on the claim; your coordinator reviews the evidence before it is sent.
Waiting for your approval
Claim a compressor warranty from the manufacturer
Part replaced within the warranty period
Conversation
It answers calls and messages after hours, asks for the unit's details and proposes visit times; your coordinator validates urgency and technician before confirming.
My mini-split drips and it's very hot here
Sorry to hear that. Brand of the unit and address?
Brand X, downtown
Visit available tomorrow morning. The coordinator confirms.
Schedule
It proposes which technician takes each visit based on skill and zone, so the day is not lost to travel.
Schedule
With your approval
After each repair it prepares the offer of a maintenance plan for that customer, and you approve the message.
Waiting for your approval
Offer a maintenance plan after the repair
The customer has a unit several years old
With your approval
Before the heat wave arrives, it contacts the people who already have a unit with you to offer a check-up.
Waiting for your approval
Contact customers before the heat wave
They already have a unit with you
Ask Adren
Type the question the way you'd ask your manager. Adren answers with what it saw in your operation and what it proposes; the decision is yours.
YouWhich customers with my units have no maintenance plan?
Some customers have units you installed or repaired and still no plan. I drafted an offer for each before the season; you approve the message.
How it works
The Shadows read your calls, messages, service orders and contracts, read-only; the Company Brief shows how many requests were lost, which customers have no contract and which warranties went unclaimed; then the agents act with your approval and Monthly Care measures what was recovered.
Read your operation, read-only. They change nothing.
The map of your business and where the money goes.
Act with your approval. You decide what turns on.
We measure, adjust and look after it every month.
With what you already use
Shadows, read-only
Read the way you keep it today.
You approve every action.
Made to measure
What gets turned on depends on how many technicians you have, which brands you handle and how you manage contracts. A single technician with a van and a customer notebook does not get the same setup as a company with several branches, parts inventory and per-building maintenance contracts.
Packages
All three are made to measure. They differ by size and complexity, not by a fixed list of features.
1 business
One business · your ERP and systems included
For a small company, we would usually turn on the 24/7 receptionist and the membership seller.
Several locations
Several locations or more complex processes
For several technicians and zones, we add the dispatcher, pre-season outreach and the warranty claimer.
The whole operation
The complete operating system
For companies with several branches, the complete system: multi-branch operations, parts inventory and agents trained on your own processes.
What we measure
Measured from your own baseline. It is not a promised result.
The Shadows read the call log and your WhatsApp messages, read-only, and count the ones left unanswered and at what time. From that the Company Brief shows when you lose the most, before you decide what to turn on.
It does not diagnose or guide electrical or refrigerant work. It asks for the details and proposes times, and your coordinator validates urgency, technician and conditions before confirming. Any repair estimate needs technical confirmation.
They stay. Adren reads whatever you already use to track customers, orders and contracts and works on top. You do not have to change how your technicians record the service to start.
See Adren working in your business
For air conditioning, heating and refrigeration companies
From the CFE power bill to a proposal in minutes, and from installation to proven savings.
Every portal lead answered within minutes and followed up until signing.
Every car with its quote answered, its part on time and its «ready for pickup» message sent.